The new GamePass Europe app has been a subject of a lot of criticism and controversy since its launch earlier this year.
For many, more than a quarter into the season, they’re yet to see the app perform at close to its potential and this has led to many consumers vocally asking what the NFL intends to do to resolve the situation.
Despite claims a fortnight ago that the issues Game Pass users had been experiencing were all but resolved, this past weekend saw the biggest outage to date, with thousands of users left unable to watch any fixtures at all.
The silver lining? This major hiccup has lead to a definitive response from Game Pass EU, who announced it will be initiating a 20% refund to all of its customers.
Important information about your subscription: pic.twitter.com/JSsk6viSKk
— NFL Game Pass Europe (@NFLGamePassEU) October 10, 2017
However, in recent outreach with the community DC saw a mixed response to the prospect of refunds. For many, the 20% figure like won’t feel enough – having effectively already had more than a quarter of their season’s viewing tarnished by difficulties with the service.
More however, were less interested in the refund as to there being a definitive resolution to the difficulties they are experiencing watching their favourite team(s) – “I’d rather they just fixed it” one of the first responses received via a NFL UK fan group on Facebook, and echoed in the opinions of many other users.
But what are your views? Is a 20% refund sufficient? Are you more interested in ensuring the service works flawlessly for the remainder of the season? Or are you personally at the point where you’re willing to walk away?